Nadine.We would highly recommend Ben! He installed two bathrooms for us and did an absolutely fantastic job. He was very easy to work with, offered some great advice and went over and above the call of duty, even scheduling the loud jobs around my baby daughter’s nap times. The end result is two stunning bathrooms and a very happy client!
Michael from Valbonne.I first came across Planet Plumbing quite by chance one day when my boiler broke down. I phoned a few plumbing companies I found online. Ben Lyons was the first to respond and came to my flat later that day. Within a couple of days a new boiler had been installed and the problem solved. I was happy with the responsiveness, common sense and the careful way he did the job and when I found out that he fitted bathrooms I asked him to replace mine with a new one (and install a "false" ceiling at the same time). We were then in October and I was a little taken aback when he told me that he was booked until the following April. Nonetheless I decided to wait until then, and I looking back I'm very glad I did. The work began absolutely on time. The false ceiling had to be fitted with copious amounts of insulation wool inserted in the cavity and with heavy acoustic plasterboard. Ben and a colleague did this messy and difficult job quickly and efficiently. While the bathroom was being fitted I arranged for Ben to fit a new kitchen and to replace the tiles in the flat with a new oak floor. Again I had to wait a couple of months but the job was then done quickly and on time. The above gives an idea of the range of Ben's skills, which extend way beyond plumbing. The key concerns for me were keeping within the price budget and agreed timeline. On both counts the service was superb. Once the price was agreed for each item of work, no further mention of it was made until each job was completed, and the final bill always matched the original quote. Each job was performed in the time agreed. Ben would arrive promptly between 0830 and 0900 each morning. He always took a packed lunch with him which meant no disappearing for 2 hours in the middle of the day. He always gave the impression of a sense of urgency when working (which is not to suggest that anything was rushed - on the contrary, Ben is very much a perfectionist in his approach and is never happy until everything is 100% right). You have the impression that he is completely focused on the job in hand (I cannot recall his ever making or taking phone calls related to another project while he was working on mine). He always answered his mobile when you rang him (or rang back within the hour on the rare occasions when he didn't answer). For me these small things made a world of difference to the whole experience. It's worth mentioning that I was living in the flat throughout the works and it was fairly cluttered (in addition to the usual furniture, there was a piano and a large number of books to negotiate). Ben worked round all this admirably and always left the flat in a clean state at the end of the day (with any tools neatly stacked in a corner). Over and above the work itself, Ben offered various pieces of advice in relation to my flat which proved immensely helpful, and was generally very liberal in his advice and in doing odd bits and pieces around the place. I'm not suggesting that he makes a habit of doing work for free. However, he has the opposite of a "jobsworth" mentality and is very flexible in his dealings with a client. He is also trustworthy and I was happy for him to work in the flat in my absence. He takes a proactive role when, for example, recommending bathroom/kitchen units and in getting them all ordered. He deals himself with a lot of the pain and tedium of the project, which is very useful especially for those (like me) who are lazy and/or impractical when it comes to these things. His recommendations were always sensible and I never regretted agreeing to them. Ben also has a very pleasant and easy-going personality which is always a plus if he's going to be spending a lot of time in your property. All in all, I'm struggling to think of anything negative. I have to say though that I believe that I got value for money given the quality of the service, and I feel confident that the added value to the flat at least equals the money spent. I'm delighted with the results and would warmly recommend Ben Lyons and Planet Plumbing to anyone thinking of doing renovation or improvement to their property.
Louise and Miles from St Cezaire.Throughout the project, Planet Plumbing have been professional and well informed. Our brief was interpreted to our satisfaction with good ideas and input from the team. From the first visit with Ben Lyons, we felt able to trust him to carry out the works without supervision. Communication was excellent and the regular photo updates were much appreciated. The quality of the work and craftsmanship was exceptional, and we have no hesitation in recommending Planet Plumbing.
Graham and Diana from Theoule Sur Mer.We hired Ben of Planet Plumbing to carry out the renovation of our apartment on the Cote d'Azur. The project consisted of three main activities.
Strip out an existing bathroom and WC to combine two rooms into one plus move an internal wall to maximise the space available and create a more spacious bathroom. Plumbing work included construction of a “walk-in” shower, installation of new bathroom furniture with sink and storage units and new a toilet. The work required the relocation of the water heater and redesign of the supply and waste water pipework.
As part of the renovation, Planet Plumbing carried all the new ceramic tiling work. This included laying over 35 M2 of new floor tiles throughout the apartment, installing new wall tiles and mosaics in the shower area and on the feature walls in the enlarged bathroom plus installation of wall tiles above the work surfaces in the new fitted kitchen.
As we wanted a kitchen and storage space that met our specific design needs, Ben recommended a specialist design company based in the UK. This was a great help and enabled us to communicate our ideas to the Designer in English, spend a lot of time with him choosing appliances and materials to ensure every small detail was correct. Kitchen, Hall and Bedroom units were “flat-packed” and shipped to the South of France along with the electrical appliances and Ben was on-hand to take delivery and carryout the installation, including all plumbing and tiling work.
Our opinion on the service provided by Ben during the project is all positive. Communication was in English, he is a qualified tradesman who has extensive experienced in renovation work in our area of the South of France, he was resident nearby, had local contacts, was registered with the French Authorities and also spoke French.
Ben made a good impression on us from the outset, he listened and understood our needs and was prepared to show us examples of the quality of his work. He was very prompt with a written quotation and applied a very good standard of project management skills.
In addition, he operated a simple “materials budget” so costs are easily managed and trade discounts were available. He only works on one project at a time which meant delays and long periods of inactivity were avoided.
Communication with Ben by phone, email, text and face-to-face was excellent. Issues were identified quickly and discussed in a professional manner, options were considered, recommendations based on cost and their experiences were given and then swiftly implemented.
Ben had a “can do” attitude and willingness to go the extra mile throughout the project.
The work started on the date agreed, took no longer than originally estimated and came in on budget. The quality of the finished work was far above the standard we expected.
The completed project has confirmed our initial confidence in employing Ben; met all the original objectives we agreed with him at the beginning of the work; has enabled us to get great pleasure from using our renovated apartment and has added significant value to our property. We have no reservations in recommending Planet Plumbing to any potential client.
Rachel and Rob.We commissioned Ben with a challenge. We had a small bathroom in a poor condition with everything in the wrong place. Ben understood the look that we wanted as well as thinking about the practical requirements of how to include a hot water heater without ruining the look. We now have a fabulous luxury space. The quality of the finish and workmanship is high and the attention to detail is good. The work was done on time and to budget and Ben was careful to keep us informed at all stages. That included sending through photographs and making suggestions as he went. Ben took care of all aspects including the electrician and painter. It was a relief to be able to rely in him for that when you are a 1000 miles away. We would definitely use Ben again and would recommend him highly.
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